In the pursuit of excellent service, Jiangsu Jiusheng Security Service Co., Ltd. has launched a special inspection action called "Quality Escort 2025". This action focuses on the comprehensive improvement of service quality management. Through three core measures of standardized inspection, systematic rectification, and long-term improvement, we carefully create a "safety+quality" dual dimensional guarantee system for our clients. Suzhou Security Company helps our clients develop steadily in a safe and worry free environment.
Plan before taking action - Inspection Preparation Meeting
At the launch meeting of the special action, the company's management and the backbone of the inspection business conducted in-depth discussions and planning on the key issue of "what to investigate - how to investigate - how to improve". Clarify the inspection focus on four dimensions: environmental hygiene, personnel norms, facilities and equipment, and safety management. Refine the inspection standards - from whether the security guards' attire is compliant, whether the hygiene of the booth meets the standards, to whether the monitoring facilities are operating normally and whether the emergency plans are complete, break them down into quantifiable and traceable inspection items one by one. At the same time, it emphasizes the concept of "inspection is not nitpicking, but helping project growth", requiring the inspection team to not only "look for problems impartially", but also "provide solutions with heart and emotion", laying a clear direction for subsequent inspection work.
Going deep into the front line of the project - precise investigation
The inspection team divided into multiple groups and rushed to the project sites of Yikou Water Purification, Greenland Century Home, Times Garden, Xintao He Industrial Park, Huaji Jingdong, etc., to conduct an "immersive" inspection:
● Yikou Water Purification Project
The bathroom mirror is clean and bright; The countertop and floor are free of water stains, pollution, and garbage; The bathroom has no odor; Toilets and urinals are clean and free of dirt; The overall hygiene is clean and tidy, without dust accumulation, spider webs, or debris. The hygiene status of this project can be listed as a benchmark project.
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● Greenland Century Home Project
• The on duty personnel have a good image, their positions and surroundings are clean and orderly, they always maintain a smiling service, their words and deeds are standardized and appropriate, and they demonstrate a professional and friendly professional image.
標(biāo)兵
Inspection found that the duty room windows were covered in dust and stained glass, and the bathroom basins and tabletop items were haphazardly stacked in a disorderly manner, resulting in a worrying overall environmental hygiene. The inspection team specifically pointed out that as a "micro window" of the project, the hygiene condition of the bathroom directly affects the user experience.
Rectification requirements: The project leader shall immediately organize personnel to carry out deep cleaning of the duty room and bathroom, and simultaneously develop a standardized process of "daily cleaning+weekly disinfection", clarify the cleaning area, steps, and responsible persons, establish an inspection ledger, ensure the comprehensive elimination of hygiene blind spots, and achieve normal environmental hygiene standards.
Inspection found that the monitoring room had broken window glass and dust accumulation in the switch box, exposing a lag in facility maintenance. At the same time, it is confirmed that the fire control duty personnel are proficient in operating fire equipment, and the fire control room records are standardized, demonstrating a high level of professionalism.
Rectification requirements: It is required to complete the replacement of damaged glass, clean the dust and spider webs in the switch box before June 11th, and establish a monthly inspection ledger for facilities. Through regular inspections, hidden dangers can be discovered and eliminated in a timely manner, promoting the transformation of facility management from passive maintenance to active maintenance, and ensuring the safe and stable operation of equipment.
● Xintao He Industrial Park Project
Inspection findings: During the inspection, it was found that there were prominent loopholes in the 5S management of the duty room, with serious dust accumulation in the corners of the ground and walls, and the indiscriminate stacking of miscellaneous items such as cardboard boxes and old documents, forming hygiene blind spots; At the same time, some on duty personnel are lax in their attire, with issues such as not wearing hats and not buttoning their shirt pockets, which greatly damages the professional image of their positions.
Rectification requirements: The inspection team shall order rectification on site. The responsible department needs to conduct 5S and dress code training, implement "daily inspection+random sampling", and ensure standardized management.
●Huaji JD Project
Inspection found that the surface area of the bathroom washbasin appliances was significantly covered in dust, and the front steps of the office were overgrown with weeds, exposing blind spots in cleaning and maintenance.
Rectification measures: Order the responsible department to immediately clean up the weeds on the steps and include them in the daily inspection checklist; Implement a "daily wiping and daily recording" system for washbasin appliances and establish a special cleaning ledger. Ensure the long-term implementation of environmental sanitation improvement.
● Central Era Garden Project
During the inspection, it was found that there were piles of miscellaneous items and uncleaned garbage on the desktop of the East Gate duty room, and the placement of items was chaotic; There is a phenomenon of not wearing hats at the gate, and the image management is lax; The dormitory is littered with cigarette butts, cluttered with items, and has a strong odor.
Rectification requirements: For the duty room, immediately clean up excess items, standardize zoning and placement, and strictly implement 5S standards; The gatekeeper issue will be strengthened by the team leader's inspection, and any non-compliance with dress code will be rectified on the spot; Dormitories need to establish a hygiene duty system, clarify responsible persons, and plan the placement of items uniformly. The subsequent inspection team will "look back" and those who fail to rectify will be dealt with according to regulations.
Promoting improvement through reform - promoting the implementation of rectification and the construction of long-term mechanisms
After the inspection work was completed, the company quickly established a comprehensive "problem rectification review" closed-loop management system to ensure that the inspection results could be effectively transformed into an improvement in service quality.
Clearly identify the responsible persons and deadlines for each issue, and follow up through the online system. The responsible person provides daily progress feedback to ensure efficient rectification. If the glass in the monitoring room of Greenland Century Home is damaged, the responsible person shall replace it on time and provide feedback. Initiate 'look back' and the inspection team will conduct bi monthly follow-up visits on rectification projects. Recheck according to standards to prevent problems from rebounding.
The path of quality never stops
This inspection has implemented the concept of "professionalism, rigor, and responsibility" of Jiusheng Security. Suzhou Security Company's pursuit of quality is reflected in its preparation, inspection, and rectification. In the future, Jiusheng Security will deeply cultivate the spirit of "Woodpecker", promote service upgrades through inspections, protect customers with professional responsibility, and create "Jiusheng Quality".
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